DELIVERY

 

Any UK order placed over £60 (excl VAT) is eligible for FREE delivery.

On orders below £60, a delivery charge will be applied. 

For national and international deliveries please contact us.

 

Order before 3pm and the next working day your order will be dispatched, however, some items may take longer depending on stock levels. If you have a date sensitive order, please contact the sales office and we will confirm availability.

Delivery does not include unpacking or positioning or assembling items. 

Orders will be delivered between 5 to 7 working days.

Deliveries are made between 8am and 6pm.

We are using a dependable courier service as we are striving to deliver orders as quickly and safely as possible.
Deliveries will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs. Deliveries taken indoors are at the discretion of the courier. 
Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility for access issues at the delivery address. Any carriage charges caused by an aborted delivery are the customer's responsibility. 

If for some reason you are unsatisfied with your order, we offer a refund on all purchases of stocked goods. See below for more info.

 

REFUND AND RETURN

 

If you wish to cancel a purchase, you must return the product to us. We ask you to make sure the product is returned in its original condition including the packaging undamaged. Since the product's packaging, is important for possible re-sale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. We ask you to return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.

You will be responsible for paying for your own shipping costs for returning your item. Refunds will only include costs of the purchased product.
We recommend sending the return shipment with a tracking number, so you may be able to follow your return shipment.

When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. However, we can withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned.

Refunds are transferred to the same card the purchase was made. The Lucky Drinker may ask you to provide bank details, when needed, in order to process the refund accordingly.

 

For items supplied by us in error, we will arrange free collection. However, we reserve the right to charge a collection fee if the goods are not available on the agreed collection date.
We also reserve the right to charge for goods that:

  • Are not returned

  • Are returned in a used condition.

You will be liable for the cost of returning the goods to us. If you wish us to collect the goods, the cost of collection will be notified to you and will be deducted from the value of the goods prior to any credit, refund or exchange being issued.

If you arrange a return delivery to us you must still contact us. Please note that you are liable for any damages incurred which will be deducted from the value of the goods prior to a refund, credit or exchange being issued.

We recommend that you use a signed for service and obtain appropriate carriage insurance. 

Please note that proof of purchase will be required.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We reserve the right to reject claims if we are not notified within 48 hours from the moment you received the items.

ALL PERSONALISED ITEMS ARE NOT REFUNDABLE.

 

For help with items damaged on delivery: email us (you will be asked to provide a photo of the goods in question) within 24 hours of delivery.

If you have any questions, concerns, or need to return an item please do not hesitate to contact us.

TERMS & CONDITIONS

Last updated: 4 May 2021

Please read these Terms and Conditions carefully before using the​ https://www.theluckydrinker.com

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. 

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. 

Purchases 

If you wish to purchase any product or service made available through The Lucky Drinker Shop you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, contact details, bank details.

Subscriptions 

Some parts of the Service are billed on a subscription basis. You will be billed instantly when this is recurring. 

Content 

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for the incorrect use of our content.

Links To Other Web Sites 

Our Service may contain links to third-party web sites or services that are not owned or controlled by ​The Lucky Drinker.  

The Lucky Drinker​ has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The Lucky Drinker​ shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. 

HOW WE HANDLE YOUR DATA

This section covers the sources and categories of personal data that we collect and process, why we do so, and the lawful bases for such processing.

 

Sources of personal data

We may obtain your personal data from the following sources:

  1. from you directly (for example, at the time of subscribing to any services offered on a website, mobile applications, events, interactive kiosks or social media including but not limited to email mailing lists, interactive services, posting material or requesting further goods or services);

  2. from your device or browser; and/or

  3. if you contact us, we may keep a record of that communication.

 

Personal data that we may collect and process

  1. name

  2. username

  3. address

  4. date of birth

  5. email address

  6. operating system

  7. browser type

  8. cookie data (for more information please see our Cookie Policy – linked below)

  9. preferences regarding online marketing and tracking

  10. IP address

  11. Location

  12. Information you submit to us when you contact us posting material or requesting our service

  13. Responses you provide as part of our surveys, competitions, games and other interactive services; and/or

  14. Product orders, event invitations sent, and tickets bought

  15. Behavioural information from online, web, apps, email and social media, if we have your permission to do so.

Sources of personal data

We may obtain your personal data from the following sources:

  1. from you directly (for example, at the time of subscribing to any services offered on a website, mobile applications, events, interactive kiosks or social media including but not limited to email mailing lists, interactive services, posting material or requesting further goods or services);

  2. from your device or browser; and/or

  3. if you contact us, we may keep a record of that communication.

 

Why do we collect your personal data and what are our lawful bases for it?

Provide our digital services to you

Establish and manage our relationship

  Our legitimate interest: Managing security, risk and crime prevention

Let you know about our products, services and events that may be of interest to you by letter, telephone, email or other forms of electronic communication

Learn about how our products or services may be used

Ad retargeting: Sending you targeted and personal adverts on web sites and social media based on your preferences, purchase history and tracked behaviour.

If you object to us using your personal data for the above purposes, including direct marketing, please contact us using contact details set out in section 9.

Where we use cookies or similar technologies, we will seek your prior consent where required to do so by law.

We do not sell your personal data to any third party.

Our website may, from time to time, contain links to and from the websites of our partner networks, creative partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices or policies. Please check their privacy notices or policies before you submit any personal data to these websites.

Please do not submit any information via this website or application if you are not happy with the way your personal data is processed as described in this Privacy Policy.

You may exercise the following rights.

Right to Know and Access. You may submit a verifiable request for information regarding the: categories of Personal Information collected or disclosed by us; purposes for which categories of Personal Information are collected by us; ategories of sources from which we collect Personal Information; and specific pieces of Personal Information we have collected. Prior to disclosing the information, we are required to verify that the individual making the request is indeed the individual to whom the information relates. Once we receive a verifiable request, we must disclose to you the information requested for the twelve months preceding your request.

Right to Delete. Subject to certain exceptions, you have the option to delete Personal data about you that we have collected from you.
Verification. Requests for access to or deletion of Personal data are subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations.

Right to Equal Service and Price. You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights.

Submit Requests. For other requests or to authorize an agent to make a request on your behalf, you can also reach contact us.

SHARING OF YOUR INFORMATION

We do not sell your personal data to any third party.

We use secure methods to transmit personal data.

OUR RIGHTS

When prescribed by local regulations, you are entitled to obtain information from us on how we handle your personal data, to see copies of all personal data held by us and to request that your personal data is amended, corrected or deleted from our systems.

You can also ask us to transfer a copy of your personal data that you provided to us, limit, restrict or object to the processing of your data.
We do not carry out any decision-making based solely on automated processing, including profiling.

If you gave us your consent to use your data, e.g. so that we can use your electronic contact details to send you marketing communications, you can withdraw your consent at any time. Please note that even if you withdraw your consent, we can still rely on the consent you gave as the lawful basis for processing your personal data before you withdrew your consent.

You can object to our use of your personal data where we stated we rely on our legitimate business interests to do so. We explained the legitimate interests we rely on in sections ‘Why do we collect your personal data and what are our lawful bases for it?’ above.

If you would like to exercise any of your above rights, contact us. 

Changes 

Questions, comments, complaints and requests regarding this Privacy Policy, or our privacy practices in general, are welcomed.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15​ days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

 

Contact Us 

If you have any questions about these Terms, please contact us.  

  

Policy

Our policy

Return

 Refund

Payment

All payments are secure. Payments accepted:

FREE Delivery

FREE delivery on orders over £60 

(excl VAT).

Contact

Subscribe

For any enquiries don't hesitate to contact us at 

theluckydrinker@gmail.com

COPYRIGHT 2021. THELUCKYDRINKER. ALL RIGHTS RESERVED. Terms & Conditions

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